A calm, careful journey for every parcel
Six well-defined steps — so your shipment is always in safe hands, and you always know where it is.
- 6-step journeyBooking to delivery
- Scanned at every hubFull visibility
- Proof of deliveryFor every shipment
How your shipment travels with us
Scroll through the journey — each step is designed to protect your parcel and keep you informed.
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Step 01
Booking
Book your shipment online, over the phone or at your nearest branch. Share pickup, delivery and parcel details and receive your AWB number.
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Step 02
Doorstep pickup
Our pickup executive collects the parcel from your home or office, checks packaging and confirms the details.
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Step 03
Origin hub processing
Your shipment is scanned, weighed, sorted by destination and bagged securely for dispatch.
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Step 04
Line-haul transit
Shipments move between hubs by air or surface, with scans at every handover so the status stays visible.
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Step 05
Destination & last mile
At the destination hub the parcel is assigned to a delivery executive for the final journey to the recipient.
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Step 06
Delivered with proof
The shipment is handed over and delivery is confirmed with proof of delivery — and your tracking updates instantly.
*Subject to booking time and location.
Pack it right, ship it safe
A few simple habits keep your parcel safe throughout its journey.
Do
- Use a sturdy box that fits the item snugly
- Cushion fragile items with bubble wrap or padding
- Seal all edges with strong packing tape
- Write complete addresses with pincode and phone
- Keep invoices / documents ready for valuable goods
Don't
- Reuse damaged or weak boxes
- Leave empty space for items to shift
- Use string or rope instead of tape
- Leave old labels or barcodes on the box
- Pack restricted or prohibited items
What we can't carry
For everyone's safety, the following items are not accepted for shipment.
Indicative list. Please check with your nearest branch for the complete list of restricted items.
Questions, answered
How do I get my AWB number?
Your AWB (Air Waybill) number is generated at the time of booking and printed on your receipt. Use it on our Track page to follow your shipment.
Can you pick up from my home or office?
Yes. We offer doorstep pickup from homes and offices in serviceable areas. Book through our team or your nearest branch.
How is the shipping charge calculated?
Charges depend on the actual or volumetric weight (whichever is higher), distance, delivery mode and any value-added services you choose.
What if the recipient is not available?
Our delivery executive will attempt delivery again and may contact the recipient. If delivery is still not possible, we will reach out to you for further instructions.
How do I report a delayed or damaged shipment?
Contact our support team with your AWB number. We will investigate with the concerned hub and keep you updated until it is resolved.
Start your shipment's journey today
Book a pickup and let our team take care of the rest.